Accessibility Case Study: Small Workshop

Customer Profile

Company: Small Workshop

Industry: Handmade products

Employees: 1 person (founder)

Daily Orders: 10-20 packages

Printer: TSC TE200

Special Condition: Limited hand movement (physical disability)

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Problem: Difficulty Using Mouse and Keyboard

Zeynep, the founder of Small Workshop, struggled to design labels due to her limited hand movement:

"My hand movements are limited. Using a mouse and typing on a keyboard is very difficult. But I need to print labels. I need to prepare a shipping label for every order.

With the old system: I would open the label design software on the computer. I'd drag and drop elements with the mouse. I'd type with the keyboard. Designing a single label took 30 minutes. It was exhausting.

Sometimes I couldn't hold the mouse and would drop it. Sometimes I'd press the wrong key on the keyboard. I'd have to start the design over from scratch.

The worst part: Sometimes I couldn't print any labels at all. The hand pain was too much. Customers were waiting, and I couldn't print labels."

Measurable Problems:

⏱️ Label design time 30 minutes (due to physical difficulty)
📉 High error rate - difficulty using mouse/keyboard
😓 Physical fatigue - hand pain
📊 Sometimes unable to print at all - customers left waiting

Solution: LabelInn Siri Integration + AI

Zeynep heard about LabelInn's "Siri integration" feature at an accessibility event and decided to try it.

Setup (10 minutes):

✓ Installed the LabelInn app on her iPhone
✓ Activated Siri integration
✓ Created a shipping label template
✓ Connected the TSC printer

New Workflow:

📱 ZEYNEP - Picks up her iPhone

Step 1: Says "Hey Siri"

Step 2: Says "Print shipping labels for the latest orders in LabelInn"

Step 3: Siri forwards the command to LabelInn

Step 4: LabelInn AI finds the latest orders

Step 5: Automatically generates shipping labels

Step 6: Labels are printed

⏱️ Total time: 1 minute

🎯 Mouse usage: 0

🎯 Keyboard usage: 0

💡 Other Commands: "Siri, design a label for a 1-liter detergent bottle in LabelInn", "Siri, print labels for all of today's orders in LabelInn", etc.

Results

Metric	Before	After	Improvement
Label design time	30 minutes	1 minute	97% ↓
Mouse/keyboard usage	High	0	100% ↓
Physical fatigue	High	None	100% ↓
Error rate	High	Low	90% ↓

User's Testimonial

"LabelInn's Siri integration changed my life. I no longer need to use a mouse or keyboard. I just talk, and the labels get printed.

My favorite feature: I say 'Siri, print shipping labels for the latest orders in LabelInn', and it's ready in 1 minute. I don't need to touch anything.

No more hand pain. No physical fatigue. Printing labels is no longer a struggle — it's enjoyable. My customers don't have to wait anymore.

LabelInn is not just software, it's an accessibility solution. It's perfect for users with physical disabilities. A system that everyone can use."

Zeynep Arslan
Founder, Small Workshop

Voice Commands for a User with Physical Disabilities