Retail Case Study: Modern Market

Customer Profile

Company: Modern Market

Industry: Retail (Single store)

Product Range: 500 SKUs

Daily Price Changes: 20-50 products

Printer: Epson ColorWorks C3500

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Problem: Having to Go to the Back Office

Ali, the manager of Modern Market, had to go to the back office every time prices changed:

"When a product's price changed, I'd first go to the back office and turn on the computer. Then I'd log into the ERP system and look up the new price. Then I'd open the label design and update the price. Then print it. Then go back to the shelf to remove the old label and attach the new one.

This process took 10 minutes for a single product. If 30 products had price changes per day, 5 hours were spent just changing price labels. Customers were waiting while I was stuck in the back office.

The worst part: Sometimes a customer would ask 'what's the price of this product?', and I'd say 'one moment, let me go check in the back office'. The customer had to wait."

Measurable Problems:

⏱️ 10 minutes per product (including back office trips)
📉 5 hours per day spent just changing price labels
😓 Customers waiting - stuck in back office, not on the sales floor
📊 Low efficiency - constant trips to and from the back office

Solution: LabelInn Mobile + ERP Integration

Ali discovered LabelInn at a retail technology expo and was impressed by the "mobile barcode scanning" feature.

Setup (20 minutes):

✓ Connected the ERP system (Netsis) to LabelInn
✓ Created the price label design (barcode, product name, price)
✓ Installed the LabelInn app on his phone
✓ Connected the Epson printer to his phone via QR code

New Workflow:

📱 ON THE SHELF - Ali takes out his phone

Step 1: Opens the LabelInn app

Step 2: Taps the "Scan Barcode" button

Step 3: Scans the product barcode (from the old label on the shelf)

Step 4: LabelInn automatically pulls the current price from ERP

Step 5: "New Price: $29.90" is displayed

Step 6: Taps the "Print" button

Step 7: New price label prints from the printer (30 seconds)

Step 8: Removes old label and attaches the new one

⏱️ Total time: 30 seconds

🎯 Back office trips: 0

Results

Metric	Before	After	Improvement
Price label change time	10 minutes	30 seconds	95% ↓
Daily time loss	5 hours	15 minutes	4.75 hours ↓
Back office trips	30 times/day	0 times	100% ↓
Customer wait time	5-10 minutes	30 seconds	90% ↓

Owner's Testimonial

"LabelInn changed my work life. I no longer need to go to the back office. I stay on the sales floor, scan the barcode from my phone, and a new price label prints. Done in 30 seconds.

My favorite feature: When a customer asks 'what's the price of this product?', I can instantly scan the barcode from my phone and see the current price. The customer doesn't have to wait.

I gained 5 hours a day. Now I can spend more time with customers, organize products, and update displays. My sales increased by 25% because I can spend more time with customers.

LabelInn is not just software, it's a business model change. Now I'm on the sales floor, not in the back office."

Ali Demir
Manager, Modern Market

Scan Barcode on Shelf, Print New Price Label