Field Sales Case Study: Field Sales Representative

Customer Profile

Company: Field Sales Representative

Industry: Field Sales (Customer visits)

Work Style: On the road in the field, printer at the office

Daily Visits: 10-15 customers

Printer: At the office (connected to PC)

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Problem: Urgent Labels Needed in the Field

Field Sales Representative Mehmet needed to urgently print labels during customer visits in the field:

"During customer visits in the field, sometimes I urgently need to print labels. The customer asks 'can you print this product's label?' But my printer is at the office, connected to the PC. I'm in the field, with my phone.

With the old system: I couldn't design labels from my phone in the field. I had to go back to the office. Going back to the office took 1-2 hours. Then I'd design and print the label from the PC. Then I'd go back to the field. I was losing 2-3 hours total.

The worst part: Sometimes the customer said 'I need it right now'. But I couldn't go back to the office - other customers were waiting. Customer dissatisfaction was building up.

Sometimes I'd go back to the office, print the label, but the customer was no longer there. The label was printed for nothing."

Measurable Problems:

⏱️ Label printing time 2-3 hours (including return to office)
📉 Time loss high - low field efficiency
😓 Customer waiting - urgent needs not met
📊 Wasted labels - customer no longer there

Solution: LabelInn Cloud Printing

Mehmet heard about LabelInn's "cloud printing" feature at a sales technology seminar and decided to try it.

Setup (15 minutes):

✓ Installed the LabelInn app on the office PC
✓ Connected the printer to the PC
✓ Installed the LabelInn app on his phone
✓ Activated the cloud printing feature

New Workflow:

📱 IN THE FIELD - Mehmet takes out his phone

Step 1: Opens the LabelInn app

Step 2: Designs the label (on the phone screen)

Step 3: Presses the "Print" button

Step 4: Selects the "Cloud Printing" option

Step 5: Selects "Office Printer"

Step 6: The label is printed from the office printer (2 minutes)

⏱️ Total time: 2 minutes

🎯 Return to office: 0

🎯 Stay in field: Yes

💡 How It Works: LabelInn Cloud uploads your design from your phone to the cloud. The LabelInn app on the office PC retrieves the design from the cloud and sends it to the printer. The PC just needs to be on - you don't need to be there.

Results

Metric	Before	After	Improvement
Label printing time	2-3 hours	2 minutes	98% ↓
Need to return to office	Yes (every time)	No	100% ↓
Field efficiency	Low (due to office returns)	High (staying in field)	50% ↑
Customer satisfaction	Medium (due to waiting)	High (instant solution)	40% ↑

User's Testimonial

"LabelInn's cloud printing feature was life-changing. Now I can design labels from my phone in the field and print from the office printer. No need to go back to the office.

My favorite feature: When a customer says 'I need a label urgently', I can design and print it right from my phone. Ready in 2 minutes. The customer is very happy.

Now I work more efficiently in the field. No time lost going back to the office. My daily visit count increased by 30% because I saved the commute time back to the office.

LabelInn is not just software, it's a field sales solution. Design on your phone in the field, print from the office printer. That's very valuable."

Mehmet Arslan
Field Sales Representative

Design on Phone in the Field, Print from Office Printer