Privacy Policy

Last updated: 13 January 2026

1. Introduction

This Privacy Policy explains how LABELINN TECHNOLOGIES LTD ("we", "us", "our") collects, uses, shares, and protects your personal information when you use our LabelInn software and services ("Service").

We are committed to protecting your privacy in accordance with UK GDPR, KVKK (Turkish Personal Data Protection Law), and Data Protection Act 2018.

2. Data Controller

Company Name: LABELINN TECHNOLOGIES LTD
Company Number: 16956957
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact: privacy@labelinn.com

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address, phone number, company name
• Payment Information: Billing address, payment method (processed securely by third-party providers)
• Label Content: Designs, text, images, and barcodes you create using our Service
• Communication Data: Messages you send us through support channels

3.2 Information Collected Automatically

• Usage Data: Features used, pages visited, time spent, print jobs
• Device Information: IP address, browser type, operating system, device type
• Log Data: Error logs, performance data, crash reports
• Cookies: See our Cookie Policy for details

4. How We Use Your Information

We use your personal data to:

• Provide the Service: Enable core functionality, process print jobs, sync data
• Account Management: Create and maintain your account, authenticate users
• Billing: Process payments, send invoices, manage subscriptions
• Communications: Send service updates, respond to support requests, send marketing (with consent)
• Improvements: Analyze usage patterns, fix bugs, develop new features
• Security: Detect fraud, prevent abuse, protect user data
• Legal Compliance: Comply with legal obligations, resolve disputes

5. Legal Basis for Processing (GDPR & KVKK)

We process your data based on:

• Contract: Processing necessary to provide the Service you requested
• Consent: You have given explicit consent for specific purposes (e.g., marketing emails)
• Legitimate Interests: Improving our Service, fraud prevention, security
• Legal Obligation: Compliance with laws and regulations

6. Data Sharing and Third Parties

We share your data with trusted third-party services:

6.1 Firebase & Google Cloud Platform

• Purpose: Authentication, database, hosting, analytics
• Data Transferred: Account info, usage data, labels
• Location: EU and US data centers (with appropriate safeguards)
• Privacy Policy: Firebase Privacy

6.2 Payment Processors

• Purpose: Secure payment processing
• Data Transferred: Payment details (we do not store card numbers)
• Compliance: PCI DSS compliant

6.3 Integration Partners

• E-commerce Platforms: Trendyol, Hepsiburada, N11 (only if you enable integrations)
• Cargo Companies: Aras Kargo, Yurtiçi Kargo, MNG (only if you enable integrations)
• Data Transferred: Order information, shipping labels

We do not sell your personal data to third parties.

7. International Data Transfers

Your data may be transferred to and processed in countries outside Turkey/UK/EEA, particularly:

• United States: Google Cloud Platform, Firebase services
• Safeguards: We use Standard Contractual Clauses (SCCs) approved by UK ICO and EU Commission
• Turkey-UK Transfers: Adequate protection measures in place under KVKK and UK GDPR

8. Data Retention

We retain your personal data for as long as necessary to provide the Service and comply with legal obligations:

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Most data deleted within 30 days of account closure
• Legal Requirements: Some data (invoices, payment records) kept for 7 years for tax/legal compliance
• Backups: Data in backups automatically deleted within 90 days

9. Your Rights

Under UK GDPR and KVKK, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests or for marketing
• Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)
• Complaint: Lodge a complaint with supervisory authorities (ICO or KVKK)

To exercise these rights, contact us at privacy@labelinn.com. We will respond within 30 days.

10. Data Security

We protect your data using industry-standard security measures:

• Encryption: HTTPS/TLS for data in transit, AES-256 for data at rest
• Authentication: Firebase Authentication with secure password hashing
• Access Controls: Role-based permissions, multi-factor authentication for admins
• Monitoring: 24/7 security monitoring and logging
• Backups: Regular encrypted backups stored securely

11. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal data, we will delete it immediately.

12. Marketing Communications

With your consent, we may send you marketing emails about new features, promotions, and updates. You can opt out at any time by:

• Clicking "unsubscribe" in any marketing email
• Managing your email preferences
• Contacting us at destek@labelinn.com

Note: You will still receive essential service-related emails (e.g., account notifications, payment receipts).

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Updating the "Last updated" date at the top of this page
• Sending an email notification to your registered email address
• Displaying a prominent notice on our website

14. Supervisory Authorities

For UK Residents

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
United Kingdom

Website: ico.org.uk
Helpline: 0303 123 1113

For Turkish Residents

KVKK (Kişisel Verileri Koruma Kurumu)
Nasuh Akar Mah. Ziyabey Cad.
1407. Sok. No: 4 06520
Balgat-Çankaya / Ankara
Turkey

Website: kvkk.gov.tr
Email: kvkk@kvkk.gov.tr

15. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Privacy Matters: privacy@labelinn.com
General Support: destek@labelinn.com
Data Protection Officer: destek@labelinn.com

For more information about our company: Company Information