Refund Policy

Last updated: January 16, 2026

1. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 15 days of your initial purchase
• The refund request is made in writing to our support team
• You provide a brief explanation of why you're unsatisfied (optional)

2. Refund Process

2.1. How to Request a Refund

To request a refund, please contact our support team:

• Email: support@labelinn.com
• Subject: "Refund Request - [Your Order/Subscription ID]"

2.2. Required Information

Please include the following information in your refund request:

• Your full name and email address used for purchase
• Order number or subscription details
• Date of purchase
• Reason for refund (optional)

2.3. Processing Time

Once your refund request is approved:

• Processing: 3-5 business days
• Bank Transfer: 5-10 business days (depending on your bank)
• Credit Card: 5-7 business days

3. Refund Conditions & Limitations

3.1. Fair Usage Policy

While we offer a generous 15-day refund period, we reserve the right to deny refunds in cases of:

• Abuse or misuse of the service
• Fraudulent activity or violation of our Terms of Service
• Excessive resource usage that exceeds normal evaluation limits
• Multiple refund requests from the same user or organization

3.2. Subscription Refunds

For recurring subscriptions:

• Refunds are processed for the most recent payment only
• Future recurring charges will be cancelled immediately
• Partial refunds for unused portions of billing cycles are not available

3.3. Non-Refundable Items

The following are not eligible for refunds:

• Services used for commercial purposes during the trial period
• Third-party integrations or custom development work
• Refunds requested after the 15-day period

4. Service Termination Upon Refund

When a refund is processed:

• Your account will be immediately deactivated
• All associated data will be permanently deleted within 30 days
• You will lose access to all LabelInn services and features
• Any custom designs or templates will be removed

5. Alternative Solutions

Before requesting a refund, consider these alternatives:

• Technical Support: Contact our support team for assistance
• Feature Requests: Let us know what features you need
• Downgrade: Switch to a lower-tier plan if cost is an issue
• Extended Trial: Request additional trial time if needed

6. Refund Exceptions

6.1. Special Cases

In exceptional circumstances, we may consider refunds beyond the 15-day period, including:

• Service outages lasting more than 24 hours
• Major functionality issues that prevent normal use
• Billing errors on our part

6.2. Enterprise Customers

Enterprise customers with custom agreements may have different refund terms as specified in their contract.

7. Contact Information

For refund requests or questions about this policy:

• Email: support@labelinn.com
• Response Time: Within 24 hours during business days
• Business Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT

8. Policy Updates

This Refund Policy may be updated periodically. We will notify users of significant changes via email or through our website. Continued use of LabelInn after policy changes constitutes acceptance of the new terms.

9. Governing Law

This Refund Policy is governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

10. Final Notes

LabelInn is committed to your satisfaction. Our 15-day money-back guarantee demonstrates our confidence in our product. We believe in fair business practices and transparent refund policies that protect both our customers and our business.