Refund Policy at a Glance

How to Request a Refund

Requesting a refund is simple. Follow these steps to get started:

Detailed Refund Terms

1. Within 30 Days - Full Refund Eligible

If you request a refund within 30 days of your initial purchase, we'll provide a 100% refund of your subscription cost, no questions asked. This applies to:

• New subscriptions (monthly or annual)
• Plan upgrades during the trial period
• Premium add-ons purchased with your subscription

Note: The 30-day period begins from your initial purchase date, not from when you start using the software.

2. 31-60 Days - 50% Refund

Between days 31 and 60, you may request a 50% partial refund if you're unsatisfied. Please contact support with a brief explanation of why LabelInn doesn't meet your needs.

3. After 60 Days - No Refunds

After 60 days from purchase, refunds are no longer available. However, you can:

• Cancel your subscription: Stop future charges by cancelling anytime
• Downgrade your plan: Switch to a lower-cost plan
• Contact support: Discuss your specific situation with our team

What Qualifies for Refunds

The following purchases are eligible for refunds:

• Monthly or annual subscription plans
• Plan upgrades or downgrades (prorated)
• Premium features (API access, custom integrations)
• Additional device licenses

What Does NOT Qualify

Refunds are not available for:

• Amounts charged more than 60 days after purchase
• Duplicate charges (unless confirmed as an error)
• Charges due to unpaid invoices or failed payments
• Lifetime licenses (handled case-by-case)
• Services purchased from unauthorized resellers

Annual Plans & Refunds

If you purchase an annual subscription and request a refund within 30 days:

• Full Refund: You'll receive a full refund of the annual payment
• No Pro-Rata Deduction: You won't be charged for days used
• Annual Discount Included: You'll get the full annual discount (2 months free) refunded

Example: If you paid $190 for an annual plan ($19/month × 10 months), you'll receive a full $190 refund if requested within 30 days.

Refund Payment Processing

Once approved, refunds are returned to your original payment method:

• Credit Card: 3-5 business days (may appear as a credit or negative charge)
• Debit Card: 5-10 business days
• Bank Transfer/ACH: 5-10 business days
• PayPal: 2-3 business days

Processing times depend on your financial institution, not LabelInn. We process all approved refunds immediately, but your bank determines when the funds appear in your account.

Cancellation vs. Refunds

It's important to understand the difference:

Special Circumstances

Technical Issues or Bugs

If you experience technical issues, bugs, or compatibility problems, we'll fix them or provide a full refund regardless of the 30-day window. Contact support immediately with details.

Duplicate Charges

If you were charged multiple times accidentally, we'll immediately:

1. Confirm the duplicate charge
2. Process a full refund for the duplicate amount
3. Adjust your account accordingly

Service Unavailability

If LabelInn is unavailable for more than 48 consecutive hours due to our error, you're eligible for a pro-rated refund for that period.

Unauthorized Charges

If someone else used your account without permission and incurred charges, contact support immediately. We'll investigate and provide a full refund.

Chargeback & Dispute Policy

If you initiate a chargeback or dispute with your bank or credit card company without first contacting us, this may result in:

• Permanent suspension of your LabelInn account
• Loss of access to your saved designs and templates
• Ineligibility for future refunds or services
• Potential legal action to recover chargeback fees

Always contact support first. We'll resolve any legitimate issues quickly.

Regional Variations

🇬🇧 United Kingdom (UK GDPR & PECR)

UK consumers have additional rights. Beyond our 30-day guarantee, you have 14 days from purchase to withdraw from digital services (Consumer Contracts Regulations). This period may allow refunds even beyond our stated 60-day limit in certain circumstances.

🇪🇺 European Union

EU consumers have a 14-day cooling-off period from purchase to request a refund or cancel the subscription, regardless of our policy. We comply with all EU Consumer Protection Regulations.

🇺🇸 United States

Our 30-day money-back guarantee applies. Some states have additional consumer protections that may override this policy. Contact support for state-specific information.

🇹🇷 Turkey (KVKK & TCCR)

Turkish consumers have rights under the Law on Protection of Consumers (Tüketici Kanunu). These additional protections may apply beyond our stated refund policy. Contact kvkk@labelinn.com for details.

Frequently Asked Questions

Can I get a refund if I didn't use the software?

Yes! Our refund policy doesn't require you to have used the software. As long as you request a refund within 30 days of purchase, you're eligible for a full refund, regardless of how much you actually used LabelInn.

How long does a refund take?

Once approved, refunds are processed to your original payment method within 3-5 business days for credit cards, and 5-10 business days for other methods. However, your bank may take an additional 1-5 business days to process the credit.

Can I get a partial refund?

Yes! If you request a refund between days 31-60, you'll receive 50% of your payment back. After day 60, refunds are no longer available, but you can cancel to stop future charges.

What if I upgrade my plan - can I refund the difference?

If you upgrade and then request a refund within 30 days of your initial purchase, the 30-day period covers the entire account including upgrades. For refunds of only the upgrade charge, please contact support.

Can I get a refund if I just want to cancel?

Not if you're outside the 30-day window. After 30 days, cancellation (not refund) is your option. You can cancel anytime, and you won't be charged for future periods, but the current period isn't refunded.

What if I was charged twice by mistake?

Contact support immediately. Duplicate charges are refunded in full as soon as we can confirm the error, usually within 24 hours. We'll also investigate how it happened.

Can I get a refund if LabelInn doesn't work with my printer?

Yes! If your printer isn't compatible and within the 30-day window, you'll get a full refund. Outside the window, contact support - we may be able to resolve compatibility issues or provide a partial refund.

What happens if I initiate a chargeback?

Chargebacks are a last resort. If you file a chargeback without contacting us first, your account will be permanently suspended and you'll lose access to your designs. Always contact support@labelinn.com first - we'll resolve legitimate issues.

Do I need to provide a reason for requesting a refund?

Within 30 days: No reason required. Just request it and we'll process it. Between 31-60 days: We may ask for context, but we're generally accommodating. We want to understand why LabelInn didn't work for you.

Can I get a refund via a different method than I paid?

No, refunds always go back to your original payment method. This protects both you and us against fraud.