E-COMMERCE
We Got Our 3 Hours a Day Back
Natural Cosmetics World's transformation story with LabelInn
01
Customer Profile
Company: Natural Cosmetics World
Industry: E-commerce (Trendyol, Hepsiburada, own website)
Employees: 8 people
Daily Orders: 80-120 packages
Printer: Zebra ZD421
02
Problem: The Shipping Label Nightmare
Ayse, the founder of Natural Cosmetics World, was experiencing the same stress every morning:
"I'd arrive at the office at 9 AM. First, I'd log into the Trendyol panel and export orders to Excel. Then I'd repeat the same process from Hepsiburada. I'd manually add the ones from our own website.
Then I'd open this Excel and copy-paste each order's address one by one into the carrier's system. For 120 orders, this process took 3-3.5 hours.
The worst part was sometimes I'd copy an address wrong. The customer would call asking 'why did my package go to the wrong address?' Both time loss and customer dissatisfaction..."
Measurable Problems:
- 3.5 hours daily manual processing
- 4-5 per week address errors
- 2 employees dedicated only to shipping tasks
- Packages not out until 4 PM
03
Solution: LabelInn + Automatic Integration
Ayse heard about LabelInn at an e-commerce forum and decided to give it a try.
Setup (15 minutes):
New Workflow:
04
Results
| Metric | Before | After | Improvement |
|---|---|---|---|
| Shipping label time | 3.5 hours | 8 minutes | 96% ↓ |
| Address errors/week | 4-5 | 0 | 100% ↓ |
| Package ready time | 4:00 PM | 10:00 AM | 6 hours ↑ |
| Customer satisfaction | 4.1/5 | 4.8/5 | 17% ↑ |
05
Owner's Testimonial
"Now while I'm having my morning coffee, I can see all orders on my phone. With one tap, I ship them all. Before, packages weren't out until 4 PM, now they're ready by 10 AM. Our customer satisfaction increased by 30%.
My favorite feature: Sometimes an urgent order comes in while I'm at home, and I print the label from my phone without getting up. The Zebra printer at our warehouse prints automatically, and the staff packages it.
LabelInn saved us 3.5 hours a day. In those 3.5 hours, we now create social media content, respond to customer reviews. Our revenue grew 40% in 4 months."
Ayşe Yılmaz
Founder, Natural Cosmetics World
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